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What's New

• Reappointment of Disciplinary Tribunal
• Board Meeting Dates

2 June 2009
Your say on IP Australia’s performance – Customer Benchmark Survey 2008 results

IP Australia completed its third biennial Customer Benchmark Survey in December 2008.

The Customer Benchmark Survey is IP Australia’s primary mechanism for understanding customer and stakeholder perceptions of its products and services.

Participants were surveyed across areas such as: responsiveness to enquiries and requests, confidence in IP rights, adequacy of payment mechanisms and quality of search and examination methods.

The survey provides very useful feedback from the attorney profession on our performance. IP Australia is using the survey results and undertaking new initiatives to address the feedback received.

As part of our continuous improvement efforts we are undertaking a series modernisation and quality improvement projects. We are also considering measures to improve communication with the attorney profession and undertaking an IP rights enforceability study into how well rights are upheld.

IP Australia would like to thank all attorneys who participated in the Customer Benchmark Survey 2008. We value feedback and look forward to learning more about customer needs and expectations through ongoing market research programs.

To view a summary of the research findings please click here.

26 March 2009
Reappointment of Disciplinary Tribunal

Senator Kim Carr, Minister for Innovation, Industry, Science and Research, today announced the reappointment of Ms Sigrid Higgins to the Patent and Trade Marks Attorneys Disciplinary Tribunal.

The tribunal plays an important role in our innovation system by providing the appropriate checks and balances in relation to the conduct and discipline of intellectual property professionals.

View the full media release PDF Word

Board Meeting Dates

• 22 and 23 July 2010

The Secretary will accept applications for consideration at Board meetings up until 1 month before the meeting. This cut-off period is required by the Secretariat to check and collate relevant material and to request further information or documents from applicants.

Please contact the Secretary if you require any further information on Board meetings.